Terms & Conditions

The Fane Clinic – Company Policy

www.thefaneclinic.co.uk

Appointments & Cancellations
– Please provide at least 24 hours’ notice if you need to cancel or reschedule an appointment.
– Missed appointments or cancellations made with less than 24 hours’ notice will be charged in full.
– Courtesy reminders may be sent, but it is the patient’s responsibility to attend or cancel appointments on
time.

New Patient Policy
– A 50% deposit is required for all new patient appointments to secure your booking.
– All new patients must complete a medical history form prior to their first appointment.
– Patients returning after a 2-year absence will be treated as new patients and must re-register and book an
initial consultation.

Footcare Appointments
– Double appointments are subject to availability and clinical need; your clinician will advise if an extended
session is necessary.
– Patients who have not attended in over 2 years must book a new consultation to ensure accurate,
up-to-date care.

Orthotics Policy
– Children’s orthotic check-ups are always free to monitor growth and fit.
– Adult orthotic check-ups are free within the first 12 months of fitting.
– After 12 months, adult check-ups will incur a £25 fee.

Payments
– Payment is due at the time of treatment, unless agreed otherwise in advance.
– We accept card and contactless payments; cash is accepted with prior notice.
– All outstanding balances must be cleared before further appointments can be booked.

Refunds & Deposits
– Deposits are non-refundable for missed appointments or late cancellations.
– In case of an error or duplicate payment, please contact us within 7 days for resolution.

Respect & Safety
– We operate a zero-tolerance policy for abusive, aggressive, or disrespectful behaviour towards staff or
patients.
– Our clinic is committed to providing a safe, inclusive, and professional environment at all times.
Children in Clinic
– Children must be accompanied by a responsible adult at all times.
– Please supervise children to maintain a calm and safe environment for everyone.

Accessibility
– We aim to accommodate all patients. If you have specific access or mobility needs, please inform us in
advance.

Data Protection & Confidentiality (GDPR)
– All patient data is handled in line with UK GDPR regulations.
– Your personal data is stored securely and used only for clinical or administrative purposes.
– Patients have the right to request access to their records at any time.
Clinician Availability
– While we strive for continuity of care, clinician availability may change due to holidays or emergencies.
– If necessary, we will offer an alternative clinician or reschedule your appointment.

Health & Safety
– Please report any spills, hazards, or accidents to a member of staff immediately.
– We maintain a safe and accessible environment for all visitors.

Feedback & Complaints
– We value your feedback and continually strive to improve our service.
– For concerns or complaints, please contact Stephanie at:
Email: stephanie.ramm@thefaneclinic.co.uk